Shipping policy
Thank you for shopping with us! Below you’ll find everything you need to know about how we handle shipping and delivery.
🚚 Processing Times
All orders are processed within 1–3 business days. You’ll receive a confirmation email once your order has been shipped.
Note: Processing times may be slightly longer during holidays or high-demand periods.
🌍 Shipping Rates & Delivery Times
| Region | Shipping Time | Rate |
|---|---|---|
| United States | 5–10 business days | Free over $50 / $4.99 |
| Canada | 7–14 business days | Calculated at checkout |
| UK & Europe | 7–14 business days | Calculated at checkout |
| Australia/NZ | 8–15 business days | Calculated at checkout |
| Rest of World | 10–20 business days | Varies by location |
We offer free shipping on all orders over $50 USD (U.S. only).
📦 Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can track your package directly from that email or visit our Order Tracking Page.
🕒 Delays & Issues
While we do our best to ensure fast and reliable delivery, delays can occur due to:
-
Customs processing
-
Weather conditions
-
Carrier issues
If your order is delayed more than 5 days beyond the expected delivery window, please contact us at [your support email].
❗ Incorrect Addresses
Please double-check your shipping address before confirming your order. We are not responsible for orders shipped to incorrectly provided addresses.
🌐 International Shipping Notes
Customs fees, taxes, or import duties (if applicable) are the responsibility of the customer. Please check with your local customs office for more information.
📩 Contact Us
If you have any questions about shipping or delivery, reach out anytime:
699novalane@gmail.com
📱 Or message us via our Contact Page